Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World Resort.

As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.

On this episode of Nemo Radio, he shares some of his favorite leadership tips and customer service insights from his incredible career.